
FAQs
How do I contact customer service?
You can call us at 1-877-535-6558 Monday through Friday from 10 a.m. to 5 p.m.
Send us an email at hivictoriabright@gmail.com
How much does shipping cost?
Domestic orders over $20 are shipped free! For orders under $20 domestic shipping will be $3.99.
International shipping will be available soon.
How much wallpaper do I need?
We sell our wallpaper in panels to avoid waste.
Step one: measure the height of your wall (don't include crown molding or baseboard trim). This measurement will tell you the length of panels that you need - either 4 ft, 8.5 ft or 10.5 ft long.
Step two: measure the width of your wall to determine how many panels you'll need:
If you measure in feet divide this number by 2
If you measure in inches divide this number by 24
If you measure in centimeters divide this number by 60
Round up your number if needed
If you have questions please contact us and we can help!
How do I install my wallpaper?
We've included installation instructions for the peel and stick removeable wallpaper in your shipping box.
For the non-pasted wallpaper we recommend a professional installer unless you've had experience hanging wallpaper. The non-pasted wallpaper looks best with a double-cut install.
Can I return my order?
We highly recommend ordering a sample first to make sure you love the colors and scale. Each order is printed just for you! Orders over 6 panels, sale items and custom orders are not returnable, so please plan accordingly. If your order has a visible defect, please contact us.
If you do decide to return an order (under 6 panels) you have 30 days after receipt to do so. You'll be responsible for return shipping and all items must be in original packaging and undamaged.
Contact us at hivictoriabright@gmail.com to process your return.
Testimonials
Author's nameLove it! Very nice quality.
- Lyndsay
Author's nameGreat customer service, amazing quality of paper and really appealing designs. Will be ordering from this company again.
- Susana
Author's nameGreat wallpaper. Nice and thick with vibrant colors.
- G.